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Shipping policy

Shipping Policy

Effective Date: July 28, 2026

Thank you for shopping with Up In Smoke Welding Apparel. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Our goal is to provide accurate shipping information, fast order processing, and clear expectations for every customer.

1. Order Processing

Orders are generally processed within 1-3 business days after payment has been successfully received and verified.

Business days are Monday through Friday and exclude weekends and U.S. holidays.

During periods of high order volume, new product launches, promotional events, or holidays, processing times may be longer than usual.

If we anticipate a significant delay, we will make reasonable efforts to notify you using the email address provided with your order.

2. Shipping Destinations

We currently ship throughout:

  • The United States

  • U.S. Territories (where available)

  • APO/FPO addresses (where supported)

  • Select international destinations

If your country does not appear during checkout, we may not currently ship to that location.

3. Shipping Methods

Shipping options available during checkout may include:

  • Standard Shipping

  • Expedited Shipping

  • Priority Shipping

  • Express Shipping (where available)

Available shipping methods depend on your shipping address, carrier availability, package size, and product availability.

Estimated delivery dates are provided by the shipping carrier and are not guaranteed.

4. Shipping Rates

Shipping rates are calculated at checkout based on factors including:

  • Delivery destination

  • Package weight

  • Package dimensions

  • Shipping method selected

  • Promotional shipping offers

  • Carrier rates

Occasionally we may offer free shipping promotions, which are subject to specific eligibility requirements and may exclude certain products or destinations.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information.

Tracking updates are provided by the shipping carrier.

Please allow up to 24 hours for tracking information to become available after receiving your shipment notification.

6. Delivery Estimates

Typical delivery estimates are:

United States

  • Standard Shipping: 3-7 business days

  • Expedited Shipping: 2-4 business days

  • Express Shipping: 1-2 business days (where available)

International

Delivery times vary by destination and customs processing and may range from 7-21 business days, or longer depending on local customs authorities.

Delivery estimates are not guarantees.

7. International Orders

We proudly ship to many countries around the world.

International customers are responsible for any applicable:

  • Import duties

  • Customs fees

  • VAT

  • GST

  • Brokerage charges

  • Local taxes

  • Government assessments

These charges are determined by your country's customs authority and are not included in the purchase price or shipping charges unless expressly stated during checkout.

We are unable to estimate these charges in advance.

8. Customs Delays

International shipments may be delayed by customs inspections or local governmental agencies.

These delays are outside our control.

We cannot guarantee delivery dates for international shipments.

9. Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate shipping information.

If an incorrect shipping address is entered:

  • Contact us immediately.

  • We will make reasonable efforts to update the address before shipment.

  • Once an order has been shipped, we may be unable to modify the destination.

If a shipment is returned due to an incorrect address, additional shipping charges may apply before the order can be reshipped.

10. Returned to Sender Packages

Packages returned to us because of:

  • Incorrect addresses

  • Failed delivery attempts

  • Refused delivery

  • Unclaimed packages

may incur additional shipping charges before reshipment.

If you choose not to have the package reshipped, any refund issued may be reduced by the original shipping costs and any return shipping fees incurred by the Company, where permitted by law.

11. Lost Packages

If your tracking information indicates your package has been lost in transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment.

Carrier investigations may require several business days to complete.

Replacement shipments or refunds will be handled at our discretion after completion of the carrier's investigation and subject to applicable law.

12. Delivered but Not Received

If tracking indicates your package was delivered but you cannot locate it, we recommend:

  • Checking around your property

  • Looking with neighbors

  • Contacting your local carrier

  • Checking parcel lockers

  • Waiting 24-48 hours, as carriers occasionally mark packages delivered before final delivery

If the package still cannot be located, please contact us and we will assist in opening a carrier investigation.

13. Damaged Shipments

If your package arrives damaged:

  1. Take photographs of the package and products immediately.

  2. Retain all original packaging materials.

  3. Contact us within 5 business days of delivery.

  4. Include your order number and photographs.

Failure to report shipping damage promptly may affect our ability to file claims with the shipping carrier.

14. Split Shipments

Occasionally, orders may ship in multiple packages due to:

  • Inventory availability

  • Warehouse logistics

  • Package size limitations

  • Backordered items

If your order ships in multiple shipments, you will receive tracking information for each shipment.

15. Backordered Items

If an item becomes temporarily unavailable after your order is placed, we may:

  • Hold the order until inventory becomes available

  • Ship available items separately

  • Contact you regarding available options

  • Cancel the unavailable item and issue a refund

16. Shipping Restrictions

Certain products may have shipping restrictions based on:

  • Destination country

  • Local laws

  • Carrier regulations

  • Product availability

We reserve the right to refuse shipments where required by law or carrier restrictions.

17. Freight Forwarders

If you choose to use a freight forwarding company, your order is considered delivered once accepted by the freight forwarder.

We are not responsible for loss, damage, delay, or issues occurring after delivery to the forwarding service.

18. Weather and Force Majeure

Delivery delays may occur due to circumstances outside our reasonable control, including:

  • Severe weather

  • Natural disasters

  • Carrier disruptions

  • Labor disputes

  • Customs inspections

  • Government actions

  • Public emergencies

  • Transportation interruptions

Such delays do not constitute grounds for cancellation or compensation.

19. Shipping Carrier

We may use one or more shipping carriers, including but not limited to:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Other regional or international carriers

Carrier selection is determined at our discretion unless a specific shipping service is selected during checkout.

20. Order Refusal

We reserve the right to cancel or refuse shipment of any order if:

  • Fraud is suspected

  • Payment cannot be verified

  • Products are unavailable

  • Shipping restrictions apply

  • Legal or regulatory requirements prevent shipment

If payment has already been captured, any applicable refund will be processed using the original payment method.

21. Shipping Policy Updates

We reserve the right to modify this Shipping Policy at any time.

Changes become effective immediately upon posting to our website.

22. Contact Us

If you have any questions regarding shipping, please contact us.

Up In Smoke Welding Apparel USA, LLC

3522 FM 723, Units I & J

Rosenberg, TX 77471

Email: hello@upinsmokewelding.com

Phone: (832) 497-3254

Customer Support Hours:

Monday-Friday

Business hours (excluding U.S. holidays)